Although anyone can write on Bizwiki, all entries are held for approval by editors and many have to be edited by the editorial team before being published. Submissions are usually reviewed on a “first come, first served” basis but that doesn’t mean they are published that way.

If you want to ensure your Bizwiki submission, be it a new listing or a revision to an existing listing, is approved quickly it helps to present the editor with little or nothing to correct.

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You have added your company to Bizwiki (or someone else has) and people using the site can find your address, telephone number and read a little bit about your company.

Does it end there?

Absolutely not!

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Sometimes all people need is the facts.

I was struck by the truth of a paragraph in a recent post by Brian Wool discussing the local search offerings presented by the major players at the Santa Clara Search Marketing Expo last week.

In regards to ‘cool’ photo options for local-listings Brian says, “If you’re a dentist in Omaha, Nebraska, what impact will a photo have on a potential new patient? ……. Providing information on the services, procedures, and insurance plans you accept would probably work better.”

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In the last post we discussed ways in which companies can encourage satisfied customers to post positive reviews (along with some tips on how to make sure they are satisfied customers).

Now we come to the difficult task of dealing with negative reviews. In a recent post Chris Linnett says that companies have three alternatives for dealing with negative reviews: flame the publishers, simply let it play out or get directly involved, to which I have added a fourth option below.

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In our initial post in this series I stated that “Online reviews are one of the best things that could have ever happened to marketing-led companies.” But how do you get reviews? And how do you go about ensuring that the reviews are positive, or at least not negative?

8 ways to Increase Your Positive Reviews

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Bizwiki is a user generated business directory. This means that YOU can write on this site. As a business owner or manager the ability to submit your company, free of charge, and add to and update your Bizwiki business record gives you the opportunity to go far beyond the standard directory style listing or phone book entry.

We want Bizwiki users to be able to find out all about your company and so we are offering companies the opportunity to add a wide range of information about their company’s products, brands, specialities, areas of expertise, geographic locations they serve, awards they’ve won, associations they belong to, special mentions and so on.

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Bizwiki has added new features that allow our users to review companies and services, as well as adding information about them. Allowing users to submit reviews of businesses, restaurants, clubs, schools, venues and just about anything is becoming more popular on the web, and I’m sure most business owners and managers have seen reviews of their own or another company online. Sometimes they’re positive, sometimes neutral and sometimes a customer is so unhappy with the service or product that they feel compelled to write a negative review.

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Started in 2006 and open as a public-beta since June of last year, Bizwiki is finally officially live today. We’re cutting the ribbon (or more literally, removing the Beta ribbon that’s been on the top left of all pages since last June) and announcing the site more widely to the general public.

We are very happy to be able to say that Bizwiki has already had over two thousand people sign up to help add content and edit the site, with many more expected now that the site is officially live. Now is a good time to thank everyone who has contributed to making this site what it is, thank you.

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Bizwiki is now live to the public as a beta! A lot of work remains to be done, and the team is feverishly slaving away on the full version of the site, but in the meantime we’ve opened it up for people to have a look around. Please feel free to sign up, look around, try it out and comment on absolutely anything! If you come across a serious error or problem on the site, feel free to report it.

I think the best description of the technical team behind Bizwiki is ‘Nervously Proud’. Imagine a new father outside a maternity ward, waiting to hear whether all the fingers and toes arrived with the main package, and you probably have it in a nutshell.

But most importantly, welcome to the Bizwiki Beta, a taste of what’s to come in the world of online business!